
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-11-2019 10:34 AM
Hi ServiceNow Community,
Have you experienced this kind of error? Upon updating this form this error will occur.
It says Invalid update: Match not found, reset to original.
I have no idea why am I having this kind of error specifically in location/country field.
Do you have any idea what is the root cause of this issue and how can I fix it?
Your help will be much appreciated. Thanks!
Solved! Go to Solution.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-11-2019 10:56 AM
I think it is because of invalid value assigned to reference field.
First check the filled value in location is valid or not.
Check the scripts which is setting value of a reference field
While setting the value of reference through client script,
we should set both value and display value like the below
g_form.setValue('u_field_reference', value, displayValue) ;
It is a best practice to follow and it will fix this issue.
-satheesh
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-11-2019 10:46 AM
Hi Jehiellb,
Looks like there might a subtask in opens state.
There should be a business rule checking for subtask is in the closed or open state.
Please let me know if you have any questions
Thanks and Regards,
Dilip Puligilla
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-11-2019 10:50 AM
First hint for me is that its providing you a field message. That means its probably not OOB.
Check the client scripts of the table you're on and look for that message specifically in the script.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-11-2019 10:56 AM
I think it is because of invalid value assigned to reference field.
First check the filled value in location is valid or not.
Check the scripts which is setting value of a reference field
While setting the value of reference through client script,
we should set both value and display value like the below
g_form.setValue('u_field_reference', value, displayValue) ;
It is a best practice to follow and it will fix this issue.
-satheesh