Error Messages in Service Portal Record Producer

[Robbie Lacivita]

I have adapted the Pending User Registrations plugin for our needs to have new users register with our instance.

I have a business rule that runs to validate if a user already exists in the sys_user table, or if they exist in the user_registration_request table. If they already exist, it aborts the insert and displays an error message. This all works as intended. I've pasted the code below.

However, when a user submits this request on the record producer I created on the service portal, the error message flashes too quickly to read before going away. Is there a way to make this more prominent for the users on the portal so they understand their request failed and why?

/*
 * Make sure we aren't creating duplicate registrations or user records
 * Service-now.com
 */
validateRegistration();

function validateRegistration() {

    //abort if user already exists
    if (userExists(current.u_edipi)) {
        gs.addErrorMessage(gs.getMessage("A user account for '{0}' already exists in the system",current.u_edipi));
        current.setAbortAction(true);
        return;
    }
    
    //abort if registration already exists
    if (registrationExists(current.u_edipi)) {
        gs.addErrorMessage(gs.getMessage("A registration for '{0}' has already been requested and is in a pending state",current.u_edipi));
        current.setAbortAction(true);
        return;
    }
}

function registrationExists(edipi) {
    var reg = new GlideRecord("user_registration_request");
    reg.addQuery("u_edipi", edipi);
    reg.addQuery("state", "pending");
    reg.query();
      gs.print("registrationExists query: " + reg.getEncodedQuery() + " = " + reg.getRowCount());
       return reg.hasNext();
}

function userExists(edipi) {


    var usr = new GlideRecord("sys_user");
    usr.addQuery("u_edipi", edipi);
    usr.query();
   gs.print("userExists query: " + usr.getEncodedQuery() + " = " + usr.getRowCount());
    return usr.hasNext();
}

Thanks,

Robbie

[Brian Lancaster]

You may want to talk a look at this post.

[Robbie Lacivita]

I tried to do this in a different way using a script include/client script, but it doesn't do the validation. I'm not sure what I'm missing:

Client Script:

onSubmit

function onSubmit() {
	//Type appropriate comment here, and begin script below
	
	var edipi = g_form.getValue('u_edipi');
		
	var ga = new GlideAjax('ValidateEDIPI');
	ga.addParam('sysparm_name', 'initialize');
	ga.addParam('sysparm_edipi', edipi);
	ga.getXML(validate);
	
	function validate(response) {
		var answer = response.responseXML.documentElement.getAttribute('answer');
		if(answer == 'true'){
			var msg = confirm('A user with this EDIPI already exists. Please enter a unique EDIPI.');
			return false;
		}
		else{
			return true;
		}
	}
}

Script Include:

Client callable = true

var ValidateEDIPI = Class.create();
ValidateEDIPI.prototype = Object.extendsObject(AbstractAjaxProcessor, {
	initialize: function() {
		
		var edipi = this.getParameter('sysparm_edipi');
		
		var reg = new GlideRecord("user_registration_request");
		reg.addQuery("u_edipi", edipi);
		reg.addQuery("state", "pending");
		reg.query();
		
		var usr = new GlideRecord("sys_user");
		usr.addQuery("u_edipi", edipi);
		usr.query();
		
		if(reg.next() || usr.next()){
			return 'true';
		}
		else return 'false';
	}
	
	
});

Thanks,

Robbie