Error Msg: There is a JavaScript error in your browser console - Service Portal - Washington

[CandiceS]

I must be overlooking something in this script. I originally had this Catalog Client Script with UI type = All.

I now have created two CCS, one for Desktop and another one for Mobile/Service Portal. I am assuming the Mobile/Service Portal will require adjustments, just not knowing what it is I am missing.  

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue == '') {

        return;

    }

    g_form.addInfoMessage("Please wait while the system validates the Policy Number. Estimated time 20 seconds....");

    var polNum = g_form.getValue('policy_number');

    //alert(polNum);

    var ga = new GlideAjax('u_PolicyServiceAJAX'); //script include

    ga.addParam('sysparm_name', 'getPolicyByNumber');

    ga.addParam('sysparm_policy_number', polNum);

    ga.getXML(validatePolicy);

}

function validatePolicy(response) {

    var answer = response.responseXML.documentElement.getAttribute("answer");

    //alert(answer);

    var returneddata = answer.evalJSON(true);

    var dataResult = returneddata.result;

    // alert(returneddata.result);

    if (dataResult == 'success') {

        g_form.addInfoMessage('Policy Number is valid, please continue with request.');

    } else {

        g_form.addErrorMessage('Policy Number is not valid, please validate your information');

        g_form.clearValue('policy_number', true);

    }

}

[Maik Skoddow · Accepted solution]

Without more details about the printed error it is only guessing 😞
The only thing I find suspicious is

var returneddata = answer.evalJSON(true);

Replace it with

var returneddata = JSON.parse(answer);

[Maik Skoddow · Accepted solution]

Without more details about the printed error it is only guessing 😞
The only thing I find suspicious is

var returneddata = answer.evalJSON(true);

Replace it with

var returneddata = JSON.parse(answer);

[CandiceS]

Thank you so much, I will remember this going forward.

[Community Alums · Accepted solution]

@CandiceS ,

eval.JSON is not supported in Portal. Instead use JSON.parse().

Refer these for more info: Link1 & Link2

If my answer helped you in any way, please mark it as helpful or correct.