error on a published report

[archie5]

Users started receiving error - “Access to this content denied based on report_view ACLs” when opening published incident report link from email. The same users can open the report and underlying records without issue once they are already logged into the instance (or when impersonated), and admins are never affected. The error only appears on a “cold” click. Users have sn_incident_read role and itil role. Report is shared to 'Everyone' with public role and link is generated and shared with users. What could be the issue?

[Ankur Bawiskar · Accepted solution]

@archie5 

user should login to instance to see the report

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[KrishnaMohan]

Hi @archie5 

Have you try with debug steps as mentioned below servicenow article?
https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1639061

If this helped to answer your query, please mark it helpful & accept the solution.
Thanks!
Krishnamohan

[archie5]

I have tried and add the roles required. They are able to view the report when logged in. But get report_view error when they aren't logged in to SN. It s published report so shouldn't it work for all who have the link?

[Ankur Bawiskar · Accepted solution]

@archie5 

user should login to instance to see the report

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[archie5 · Accepted solution]

ok so I read here - When a visualization is a list of records, users must authenticate to see the records. Access Controls determine if a user can see the records. 'https://developer.servicenow.com/dev.do#!/learn/courses/zurich/app_store_learnv2_reportanalytics_zur...'