Error on 'My Task' page when we click on 'Reject' button in Employee Center Portal

nisargac21 · a month ago

Hi Community,

In Employee Center Portal, when we click on reject button to reject any RITM from My Task page. It asks for the comments after adding the comments, we are facing this error. If anyone came across this issue, please help me.

SD_Chandan · a month ago

Hi @nisargac21 ,

Check the ACL of sys_approval_approver table.
Mostly user having issue he is not having required role kindly troubleshoot like this

Thank you
Chandan

AndersBGS · a month ago

Hi @nisargac21 ,

seems like you have some business rule or similar preventing the update.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

GlideFather · a month ago

Hi @nisargac21,

try to replicate this for admin (unless it's PROD), it seems to me that the user who's adding the comment doesn't have permissions to write comments... so it's not saved and thus cannot proceed as the field is empty.

———
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Sandeep Rajput · a month ago

@nisargac21 The best way to find the root cause of this error is to check System Logs for details. You can filter the system logs with created_by (the user who clicked the button) and date and time when the issue occurred. You will find the logs related to this error and using that information you will be able to find the root cause of this error.