Error - Script error encountered when changing this field - please contact your System Administrator

[vimal909]

Hi,

I have written the below script to hide Email client button for some of my catalogs. However it is causing an issue on a "Manager Name" Reference field on form. End user getting "Script error encountered when changing this field - please contact your System Administrator" error after clicking on any Requested Item and able to see hidden fields because of the error.

Client script on onLoad():-

function onLoad() {

    //Type appropriate comment here, and begin script below

      var abc = g_form.getValue('approval');

      var abc1 = g_form.getValue('u_catalog_type');

if((abc != 'approved') && (abc1 != 'Service Catalog')){

      $('email_client_open').hide();

}

      }

How can I fix the issue?

Thanks in Advance.

Regards,

Vimal

[Anurag Tripathi]

instead of $('email_client_open').hide();

try this

var x = $('email_client_open');

x.style.display='none';

[vimal909]

Hi Anurag,

Thanks for the reply.

Tried the above script still getting the error for end user.

[Anurag Tripathi]

I agree with Kalai, It works absolutely fine on my instance and also on the demo instance.

[Kalaiarasan Pus]

sure this is the reason? Can you check browser console for any errors?