Error - There is a javascript error in your browser console - Service portal

Jyothi76 · ‎02-03-2025

Hi @Team,

We are migrating FSM to WSD[Workplace Case Management] and FSM is in "Global scope" and WSD is in "workplace case" scope. Currently I am getting the error in the service portal, when I select the "Location" field in the portal form,

Script Include: FSM - Global
----------------------------------

var CSAssetInformation = Class.create();

CSAssetInformation.prototype = Object.extendsObject(AbstractAjaxProcessor, {

CSAssetDetails: function() {

var csfacility = new GlideRecord("alm_facility");

csfacility.addQuery("sys_id", this.getParameter('sysparm_id'));

csfacility.query();

if (csfacility.next()) {

var results = {};

results.category = csfacility.model_category.toString();

results.subcategory = csfacility.model.toString();

results.campus = csfacility.u_campus.toString();

//gs.log("Campus:"+results.campus);

results.building = csfacility.u_building.toString();

results.level = csfacility.u_level.toString();

results.location = csfacility.location.toString();

//gs.log("Location Edited:"+results.location);

results.assettype = csfacility.u_cost_centre.toString();

results.usagefor = csfacility.u_usage_for.toString();

results.description = csfacility.u_asset_description.toString();

results.assetis = csfacility.u_this_asset_is.toString();

results.group = csfacility.u_assignment_group.toString();

results.supplier = csfacility.u_supplier_name.toString();

results.brand = csfacility.u_brand.toString();

results.type = csfacility.u_type_model.toString();

results.colour = csfacility.u_colour.toString();

results.warranty = csfacility.u_warranty_expiry_date.toString();

results.status = csfacility.u_status_id.toString();

results.quantity = csfacility.quantity.toString();

results.company = csfacility.company.toString();

results.installation = csfacility.u_installation_date.toString();

results.account = csfacility.u_account_code.toString();

results.po = csfacility.u_po_no.toString();

results.invoice = csfacility.invoice_number.toString();

results.purchase = csfacility.purchase_date.toString();

results.price = csfacility.cost.toString();

return JSON.stringify(results);

}

},

CSAssetLocationDetails: function() {

var loc = new GlideRecord("cmn_location");

loc.addQuery("u_rst_name", this.getParameter('sysparm_id'));

loc.query();

if (loc.next()) {

var results1 = {};

results1.building = loc.u_building_wing.toString();

results1.level = loc.u_floor.toString();

return JSON.stringify(results1);

}

},

type: 'CSAssetInformation'

});

1. Catalog Client Scripts: In FSM
-------------------------

function onChange(control, oldValue, newValue, isLoading) {

if (isLoading || newValue == '') {

return;

}

var assetSearch = g_form.getValue("v_campus_asset_search");

var assetInformation = new GlideAjax("CSAssetInformation");

assetInformation.addParam("sysparm_name", 'CSAssetDetails');

assetInformation.addParam("sysparm_id", assetSearch);

assetInformation.getXML(csasset);

}

function csasset(response) {

var answer = response.responseXML.documentElement.getAttribute("answer");

var returnedData = JSON.parse(answer);

//g_form.addInfoMessage("Searched the Assets");

g_form.setValue("v_campus_asset_category", returnedData.category);

g_form.setValue("v_campus_asset_sub_category", returnedData.subcategory);

g_form.setValue("v_campus_asset_campus", returnedData.campus);

//g_form.setValue("v_campus_asset_location", returnedData.location);

g_form.setValue("v_campus_asset_building", returnedData.building.toLowerCase());

g_form.setValue("v_campus_asset_level", returnedData.level.toLowerCase());

g_form.setValue("v_campus_asset_asset_type", returnedData.assettype.toLowerCase());

g_form.setValue("v_campus_asset_usage_for",returnedData.usagefor.toLowerCase());

g_form.setValue("v_campus_asset_asset_description", returnedData.description);

g_form.setValue("v_campus_asset_this_asset_is", returnedData.assetis.toLowerCase());

g_form.setValue("v_campus_asset_assignment_group", returnedData.group);

g_form.setValue("v_campus_asset_supplier_name", returnedData.supplier);

g_form.setValue("v_campus_asset_brand", returnedData.brand);

g_form.setValue("v_campus_asset_type_model", returnedData.type);

g_form.setValue("v_campus_asset_colour", returnedData.colour);

g_form.setValue("v_campus_asset_warranty_expiry_date", returnedData.warranty);

g_form.setValue("v_campus_asset_status_id", returnedData.status.toLowerCase());

g_form.setValue("v_campus_asset_quantity", returnedData.quantity);

g_form.setValue("v_campus_asset_company", returnedData.company);

g_form.setValue("v_campus_asset_installation_date", returnedData.installation);

g_form.setValue("v_campus_asset_account_code", returnedData.account);

g_form.setValue("v_campus_asset_po_no", returnedData.po);

g_form.setValue("v_campus_asset_invoice_number", returnedData.invoice);

g_form.setValue("v_campus_asset_purchase_date", returnedData.purchase);

g_form.setValue("v_campus_asset_purchase_price", returnedData.price);

g_form.setReadOnly("v_campus_asset_category", true);

g_form.setReadOnly("v_campus_asset_sub_category", true);

g_form.setReadOnly("v_campus_asset_campus", true);

g_form.setReadOnly("v_campus_asset_asset_type", true);

g_form.setReadOnly("v_campus_asset_assignment_group", true);

g_form.setReadOnly("v_campus_asset_this_asset_is", true);

g_form.setReadOnly("v_campus_asset_asset_description", true);

g_form.setReadOnly("v_campus_asset_supplier_name", true);

g_form.setReadOnly("v_campus_asset_brand", true);

g_form.setReadOnly("v_campus_asset_type_model", true);

g_form.setReadOnly("v_campus_asset_colour", true);

g_form.setReadOnly("v_campus_asset_warranty_expiry_date", true);

g_form.setReadOnly("v_campus_asset_quantity", true);

g_form.setReadOnly("v_campus_asset_company", true);

g_form.setReadOnly("v_campus_asset_installation_date", true);

g_form.setReadOnly("v_campus_asset_account_code", true);

g_form.setReadOnly("v_campus_asset_po_no", true);

g_form.setReadOnly("v_campus_asset_invoice_number", true);

g_form.setReadOnly("v_campus_asset_purchase_date", true);

g_form.setReadOnly("v_campus_asset_purchase_price", true);

var selection = g_form.getValue("v_campus_asset_i_would_like_to");

if (selection == "loan") {

g_form.setReadOnly("v_campus_asset_building", true);

g_form.setReadOnly("v_campus_asset_level", true);

g_form.setReadOnly("v_campus_asset_location", true);

g_form.setReadOnly("v_campus_asset_usage_for", true);

g_form.setReadOnly("v_campus_asset_status_id", true);

g_form.setReadOnly("v_campus_asset_usage_for",true);

} else if (selection == "edit") {

g_form.setReadOnly("v_campus_asset_building", false);

g_form.setReadOnly("v_campus_asset_level", false);

g_form.setReadOnly("v_campus_asset_location", false);

g_form.setReadOnly("v_campus_asset_usage_for", false);

g_form.setReadOnly("v_campus_asset_status_id", false);

}

}
2.

function onChange(control, oldValue, newValue, isLoading) {

if (isLoading || newValue == '') {

return;

}

//Type appropriate comment here, and begin script below

if (!isLoading && newValue != '') {

var locationSelected = g_form.getValue('v_campus_asset_location');

var assetLocation = new GlideAjax("CSAssetInformation");

assetLocation.addParam("sysparm_name", 'CSAssetLocationDetails');

assetLocation.addParam("sysparm_id", locationSelected);

assetLocation.getXML(assetDetails);

}

function assetDetails(response) {

var answer = response.responseXML.documentElement.getAttribute("answer");

var returnedData = JSON.parse(answer);

g_form.setValue('v_campus_asset_building',returnedData.building);

g_form.setValue('v_campus_asset_level',returnedData.level);

}
=======================================================
Script Include - WSD
---------------------------

var CSAssetInformationWSD = Class.create();

CSAssetInformationWSD.prototype = Object.extendsObject(AbstractAjaxProcessor, {

CSAssetDetails: function() {

var csfacility = new GlideRecord("alm_facility");

csfacility.addQuery("sys_id", this.getParameter('sysparm_id'));

csfacility.query();

if (csfacility.next()) {

var results = {};

results.category = csfacility.model_category.toString();

results.subcategory = csfacility.model.toString();

results.campus = csfacility.u_campus.toString();

//gs.log("Campus:"+results.campus);

results.building = csfacility.u_building.toString();

results.level = csfacility.u_level.toString();

results.location = csfacility.location.toString();

//gs.log("Location Edited:"+results.location);

results.assettype = csfacility.u_cost_centre.toString();

results.usagefor = csfacility.u_usage_for.toString();

results.description = csfacility.u_asset_description.toString();

results.assetis = csfacility.u_this_asset_is.toString();

results.group = csfacility.u_assignment_group.toString();

results.supplier = csfacility.u_supplier_name.toString();

results.brand = csfacility.u_brand.toString();

results.type = csfacility.u_type_model.toString();

results.colour = csfacility.u_colour.toString();

results.warranty = csfacility.u_warranty_expiry_date.toString();

results.status = csfacility.u_status_id.toString();

results.quantity = csfacility.quantity.toString();

results.company = csfacility.company.toString();

results.installation = csfacility.u_installation_date.toString();

results.account = csfacility.u_account_code.toString();

results.po = csfacility.u_po_no.toString();

results.invoice = csfacility.invoice_number.toString();

results.purchase = csfacility.purchase_date.toString();

results.price = csfacility.cost.toString();

var jsonResult = JSON.stringify(results);

return jsonResult;

}

},

CSAssetLocationDetails: function() {

var loc = new GlideRecord("cmn_location");

loc.addQuery("u_rst_name", this.getParameter('sysparm_id'));

loc.query();

if (loc.next()) {

var results1 = {};

results1.building = loc.u_building_wing.toString();

results1.level = loc.u_floor.toString();

return JSON.stringify(results1);

}

},

type: 'CSAssetInformationWSD'

});

Client Scripts: In WSD
-------------------------
1.

function onChange(control, oldValue, newValue, isLoading) {

if (isLoading || newValue == '') {

return;

}

var assetSearch = g_form.getValue("v_campus_asset_search");

var assetInformation = new GlideAjax("CSAssetInformationWSD");

assetInformation.addParam("sysparm_name", 'CSAssetDetails');

assetInformation.addParam("sysparm_id", assetSearch);

assetInformation.getXMLAnswer(csasset);