Error trying to add. comment to an incident from REST API

[antoniosignore]

Hello, I need some help. I'm trying to add a comment to an incident previously create but I get an error. Here is the relevant code snippet:

public void addComment(String ticketId, String comment) throws Exception {
    String url = this.url + "/api/now/table/incident/" + ticketId;

    log.info("URL:{}", url);

    String comments = objectMapper.writeValueAsString(new ServiceNowCommentPayload(comment));

    Request request = new Request.Builder()
            .url(url)
            .put(RequestBody.create(comments, MediaType.parse("application/json")))
            .addHeader("Content-Type", "application/json")
            .build();


The error I receive is:

java.lang.RuntimeException: Failed to add comment: {"error":{"message":"No Record found","detail":"Record doesn't exist or ACL restricts the record retrieval"},"status":"failure"}

Can somebody help, please?

I have also tried to add the authorization header with no luck either

    Request request = new Request.Builder()
            .url(url)
            .put(RequestBody.create(comments, MediaType.parse("application/json")))
            .addHeader("Content-Type", "application/json")
            .header("Authorization", Credentials.basic(username, password))
            .build();

[Prasanth Meda]

Hello ,

Please validate if the User you are using to update the data have the necessary roles for Incident and also validate the Incident exists on the system.

[antoniosignore]

Thans for the prompt response. The problem what that I was supposed to pass the sys_id and not the incident_it. My bad.