Error using the search bar

Negha1
Tera Contributor

‎04-23-2024 12:09 AM

After Washington Upgrade, In dev we faced an error.

 

When Searching for a KB article number from the Searchbar at the top right the following error message sometimes shows: "Internal Server Error (500): Table 'u_cmdb_ci_db_informix_instance' does not exist Check logs for error trace or enable glide.rest.debug property to verify REST request processing". However, if you click down the "error box" you can see that it returned the correct result.

 

Help me to get this error.

0 Helpfuls
  • 198 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-23-2024 02:20 AM

Hi @Negha1 

 

Try to repair the plugin once, else log a Now support case, also try cache.do

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Negha1
Tera Contributor

‎04-23-2024 10:44 PM

Can you be more specific, what we need to do ?

Negha1_0-1713937371062.png

The error is the alert message as in the above message, Need to know why it is occuring.

I have checked the glide.rest.debug property. i tried to set value to false. but it wasn't worked.

 

Help with more specific with steps what needs to be done.

0 Helpfuls