Developer

How to trigger Access Analyzer - Comparing user records through script background

I would like to know the class and code details how to trigger Access Analyzer - simulators from backend scripts. I have tried below script include but couldn't figure it out...!!!

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client side script for Priority look up in incident table for any custom table

how to write client side script in any custom table for Priority look up as same in incident table.

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Why I am unable to change the state of a problem table to Assess in my PDI.

Why I am unable to change the state of a problem table to Assess in my PDI there no UI action BR's nothing are running but still I am unable to change the state to assess. can some one help me with this?

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Script Include in Condition Builder for SLA defintion

Hello Community,I am trying to use a Script Include in a SLA Definition's condition builder for the sc_task table. It was working alright but as soon as I made the change to include 'current' in the function, it seems like it is not calling the Scrip...

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PDI (dev390293) stuck Offline overnight, not waking from hibernation

My personal developer instance (dev390293.service-now.com) has been showing "Offline" status in the Developer Portal since [yesterday]. Attempting to access it directly returns "Bad Request — This combination of host and port requires TLS." I've trie...

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Service Portal AI Search Shows No Results but Suggested Items Are Available

Currently, when I use AI Search through the Service Portal to perform a search, the search does not return any results. However, the documents (KB articles, external resources) are present and appear to be correctly indexed. In fact, when I type part...

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How to populate Catalog Item Variables on Notification using Mail Script in ServiceNow

Hi Everyone, In this video, I will show you how to add Variables in the Mail script for Notifications Hope you like this video. Thanks:)

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Scripting and Coding

Does PDI reclamation follow "Last used" or the instance login?

The "Last used" line on my developer home card reads 5 days 14 hours ago. Inside the instance, sys_user.last_login_time for admin shows a login 11 minutes before I read that card. The developer site says PDIs are reclaimed after 10 days of inactivity...

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Assign SCTASK based on shift

Hi AllWe have a requirement to assign an SCTASK to the person who is currently working on a particular shift.For example, based on the selected Company and shift we need to identify the person who is currently working on that shift and assign the SCT...

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Work Notes for Attachment Upload to Record Producer

Hi All,Is it possible to generate a work notes when a attachment is attached to record producer

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Get Familiar with Agentic Workflows & AI Agent

We used to design services. Now we’re designing the thinking behind them. With ServiceNow’s AI Agentic Workflows, you're not just setting up automation, you’re training digital coworkers that can plan, reason, and get things done. This hands-...

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Support - Customer Enablement

CORS rule strips Authorization from Access-Control-Allow-Headers (Table API) - intended or a bug?

Release: 2026 release (Personal Developer Instance). Setup: OAuth (implicit grant) works from a browser SPA at http://localhost:5173; I get a valid token. For the data call I created a CORS rule: REST API = Table API [now/table], Domain = http://loca...

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Resolved! Cloning the walk-up experience widget (Online Check-in Experience widget)

Has anyone successfully cloned the walk-up experience widget: Online check-in experience? We want to add an option for people to reference an existing task record as part of their appointment scheduling so I need to edit the widget to give them that ...

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Service Portal Development

Dev instance not getting refreshed, current status showing Offline

Dear Community,I am using Dev instance and due to weekend, I did not logged in. Its only 3 days since I logged in last. Now, it shows offline and after clicking refresh it's not getting Active. The URL is also not working and History is also missing....

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SOW vs Incident view issue

Hi, Our agents when they are in SOW, looking at an incident if they click the Resolve button the modal pops-up displaying the our custom incident view. If they leave SOW and open an incident then change their view to SOW then go back into SOW and cli...

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