Error with sn_sc.CartJS() in HRSD scope

[Devika3]

Hi All,

We have a requirement to submit a Request from an HR ticket. Created the backend script , but it is throwing error. Can anyone please guide here.

var desc1 = current.rich_description.toString();

var e1 = desc1.split('Employee ID:'); 

var e2 = e1[1].split('<br>');

var eid = e2[0]; // employee id

var f1 = desc1.split('First Name:');

var f2 = f1[1].split('<br>');

var fn = f2[0];

var s1 = desc1.split('Surname:');

var s2 = s1[1].split('<br>');

var sn = s2[0];

var ad1 = desc1.split('Additional Information:');

var ad2 = ad1[1].split('<br>');

var ad = ad2[0];

var date1 = desc1.split('Termination effective date:');

var date2 = date1[1].split('<br>');

var date = date2[0];

var empno = eid;

var firstname = fn;

var lastname = sn;

//var date1 = terdate;

//var date = current.variable_pool.u_termination_effective_date;

var info = ad;

//var info = 'test';

//var date1 = new GlideDate (date);

//var terdate = date1.getByFormat("dd-MMM-yyyy");

//var gd = new GlideDate(); 

//gd.setValue(date);

//var terdate = gd.getByFormat("dd-MMM-yyyy");

var desc = '';

//gs.log('user id here ' + user);

var user  = new GlideRecord('sys_user');

user.addQuery('employee_number',empno);

user.addQuery('first_name',firstname);

user.addQuery('last_name',lastname);

user.query();

if(user.next()){

var name = user.name;

var sysid = user.sys_id;

var id = user.user_name;

var title = user.title;

var manager = user.manager.getDisplayValue();

var managerid = user.manager.user_name;

var location = user.location.getDisplayValue();

}

desc = '\n' + 'User: ' + name + '(' + id + ')' + '\n' + 'Title: ' + title + '\n' + 'Manager: ' + manager +  '(' + managerid + ')' + '\n' + 'Location: ' + location + '\n' + 'Involuntary Termination: false'+ '\n' + 'Delegate user: ' + manager +  '(' + managerid + ')' + '\n' + 'Date and Time of Termination: ' +  date + '\n' + 'Business Justification: ' + info + '\n\n' + 'This is created from the Termination of Employment Ticket : ' + current.number;

//gs.log('print the desc here ' + desc); 

var cart = new sn_sc.CartJS(); 

var item = 

{ 

'sysparm_id': '4061c90b69faa900bb9678765678', //sys_id of catalog item

'sysparm_requested_for' :current.opened_for,  // tries with current.opened_for.toString(), as well

'sysparm_opened_by' : current.opened_for,

'sysparm_quantity': '1', 

'variables': { 

'sys_usr' :sysid,

'sys_mgr' :'manager

'sys_invterm':'false',

'sys_termdate':'date

'business_justification':info

}, 

}; 

var cartDetails = cart.orderNow(item);

Thanks in Advance.

Devika.

[Maik Skoddow]

What is the error message? Please provide ALL details.

[Ankur Bawiskar]

@Devika3

CartJS is supported in scoped app

Did you debug from your side to know error is coming at which line?

[Devika3]

PFA for the error message getting

[Devika3 · Accepted solution]

The issue happened due to a spacing in the Employee ID, once it is removed we need to convert the sysid of the user record to string as=nd pass it through the Cart API.