ESC Portal is not redirecting to SSO.

[surajsukuma]

ESC Portal is not redirecting to SSO.

We have done cloning last weekend Prod 1 to Prod 2 

SSO is configured and working as expected in both Prod

In Prod2 When we open employee portal https://xxxxx.service-now.com/esc its not redirecting to SSO, just landing to the Login page, but Prod 1 ESC portal is redirecting to SSO and logging in properly. We don't have any OOB settings, 

glide.authenticate.sso.redirect.idp checked and its okay 

Has anyone experienced such issue? Can you please suggest fix for this?

thanks in advance 

[Ankur Bawiskar]

@surajsukuma 

can you check this?

1) check this property "glide.authenticate.sso.redirect.idp" has correct IdP sysId

2) check if your esc homepage is set as public. search sys_public.LIST and search for any records where page is set to your ESC portal. If you find then make them Active=False

If my response helped please mark it correct and close the thread so that it benefits future readers.

[surajsukuma]

Yes both settings are correct already checked but still no luck

[surajsukuma]

Resolved this issue with help of ServiceNow support.glide.customurl.enabled - System properties must be false