Escalating incident to major incident

[David Haught]

While working in the SOW i am noticing that certain incidents can be proposed as a Major incident, while others do not present the option. Is there a specific case or reason for this? or is there a system property that i am not seeing that needs to be adjusted?

[Tanushree Maiti]

Hi @David Haught 

In ServiceNow, the option to Propose Major Incident only appears when an incident meets specific qualifying criteria.

refer: Configure major incident trigger rules 

KB0753694 When incident is proposed as Major incident via MI Trigger Rule, the "Major Incident" sect...