event is not triggering

[Aditya Kumar]

hi experts...

my simple event is not triggering...

[SanjivMeher]

Not sure if you should have dots in your event name. I think you should replace those with underscore.

Also you should add some debug statement such as gs.addInfoMessage to check, if it enters the if condition.

[Aditya Kumar]

I've added gs.addinfo and it's working fine I just want to trigger the notification. 

- have created the events with dots if we check out of the box name of events then dots 

are in the name 

- in notification, I've selected the event and selected the event param one. 

[Aditya Kumar · Accepted solution]

It is solved, I needed to add GR for getting the recipient's name.

(function executeRule(current, previous /*null when async*/ ) {

    function checkRemainingHours() {
        var isZero = true;
        var gr = new GlideRecord('service_entitlement');
        gr.addQuery('account', current.account);
        gr.query();

        while (gr.next()) {
            if (gr.remaining_units != 0) {
                isZero = false;
                break;
            } else {
                isZero = true;
            }
        }
        return isZero;
    }

    if (checkRemainingHours() == true) {
        var grTwo = new GlideRecord('customer_account');
        grTwo.addQuery('sys_id', current.account);
        grTwo.query();
        if (grTwo.next()) {
            gs.eventQueue('cd.primary.contact.entitlement.mail', current, grTwo.primary_contact);
        }
    }

})(current, previous);