Hi All,
I'm able to understand how the alert priority score gets calculated in the event management but would like to the know how the values highlighted below are defined and where?
There are no properties also available.
1) Business Services:
There were 3 Impacted business services impacted by this alert. All of this has a business criticality of 4 - not critical.
OOTB mapping of Business Criticality is 1,2,3,4 where 4-not critical had the value 1.
Therefore, since there were 3 Impacted services the value of Business service was calculated as 3*1*10,00,000;
2) Severity:
This is mapped based on the severity present on the alert itself. On this alert the severity is Minor.
Hence severity value is calculated as 2.0*1,00,000
How are these values defined and multiplied 10,000,000 & 1,00,000 and similarly for CI type = 100, Role = 10 etc?
Reference: Alert priority group calculation explained
Thanks,
Sujatha
