Event Management

[Deepika Jain]

Can anyone please explain me about Connector methods , Integration types , Data sources in Event management in a layman language ?

[Neeraj Modi · Accepted solution]

Hi @Deepika Jain 

In ServiceNow Event management, connectors are used to connect the Event management to external systems and services. Connector methods are the different ways that connectors can communicate with external systems. These methods include REST, SOAP, JDBC, and SNMP.

Integration types are the different ways that Event management can integrate with other systems. There are different types of integrations like Inbound, Outbound, and Bi-directional.

• Inbound integration: allows external systems to send events to ServiceNow Event management.
• Outbound integration: allows ServiceNow Event management to send events to external systems.
• Bi-directional integration: allows both ServiceNow Event management and external systems to send and receive events.

Data sources are the external systems and services that Event management can connect to. Examples of data sources include monitoring tools, IT service management tools, and log management tools.

To give you an example in layman language, imagine you want to connect your home security system with your mobile phone. Connectors are the wires/cables that connects the two systems together, the connector methods are the different ways that the wires can be connected to the systems, integration types are the different ways the systems can communicate and Data sources is the source of the data that needs to be communicated in this case it's your home security system.

Please mark the suggestion as helpful, if you find it useful to you or others who wants to refer similar content.

Please mark the solution as correct, if the answer provided by me has resolved your query.
Thank you!

Regards,
Neeraj | LinkedIn

[Neeraj Modi · Accepted solution]

Please accept the solution if this article helped you! 
Let me know if you need anything else.

[Neeraj Modi · Accepted solution]

Hi @Deepika Jain 

In ServiceNow Event management, connectors are used to connect the Event management to external systems and services. Connector methods are the different ways that connectors can communicate with external systems. These methods include REST, SOAP, JDBC, and SNMP.

Integration types are the different ways that Event management can integrate with other systems. There are different types of integrations like Inbound, Outbound, and Bi-directional.

• Inbound integration: allows external systems to send events to ServiceNow Event management.
• Outbound integration: allows ServiceNow Event management to send events to external systems.
• Bi-directional integration: allows both ServiceNow Event management and external systems to send and receive events.

Data sources are the external systems and services that Event management can connect to. Examples of data sources include monitoring tools, IT service management tools, and log management tools.

To give you an example in layman language, imagine you want to connect your home security system with your mobile phone. Connectors are the wires/cables that connects the two systems together, the connector methods are the different ways that the wires can be connected to the systems, integration types are the different ways the systems can communicate and Data sources is the source of the data that needs to be communicated in this case it's your home security system.

Please mark the suggestion as helpful, if you find it useful to you or others who wants to refer similar content.

Please mark the solution as correct, if the answer provided by me has resolved your query.
Thank you!

Regards,
Neeraj | LinkedIn

[Neeraj Modi · Accepted solution]

Please accept the solution if this article helped you! 
Let me know if you need anything else.

[Deepika Jain]

Can you please explain the whole process of  Event Management with the real life example ?

[priceless · Accepted solution]

Hi @Deepika Jain  

Event management you can integrate with any monitoring tool like Solarwind, Nagios, VROPS, Creleazie , Azure etc

For few of interation like SOlarwind, Nagios etc ServiceNow provides OOB Connectors. But in few case you need to use Store available connectors. Like for MS Azure you can use Webhook integration along with Push connector scripts.

- After connections you need to lookafter/analyze the Event table for events flows from monitoring source

- You need to conduct workshops with stakeholders to explain them which all Attributes you need them to populate your Event table from monitoring souce

- Define parameters etc and based on Event's Source, Type, resource, Configuration Item (CI) message key gets 

- Write Event Rules as required

- Write Event-Alert mapping

-Define correlation

- Set auto-closure seting

- Create Flow Designer step to create Incident