Event param - Can I send a list of users?

[kristenankeny]

For our SLA warning/breach emails, they want us to send the notification to a sub-set of people within the assignment group and the assignee. I have identified the people who should receive the SLA emails by adding a flag to the sys_user_grmember table (u_sla_escalation) and setting it to true for the appropriate people within the group. what is the best way to grab these people to send them the SLA emails? I was thinking I would parse through the group members to find them and pass a string of the sys_ids (comma separated) in one of the event parameters. Would this work? Examples of event params I found in the documentation only show a single user.

[ananthagowraram · Accepted solution]

Hi Kristen,

Yes you can acheive this using below code

var userList = [];  

var userRec = new GlideRecord("sys_user_grmember");  

userRec.addEncodedQuery(YOUR-ENCODED-QUERY); // this should have filter to assignment group and the user has the checkbox true  

userRec.query();  

while (userRec.next()) {  

      if (userList.toString().indexOf(userRec.sys_id) == -1) {  

userList.push(userRec.sys_id + "");  

    }  

}  

gs.eventQueue("EVENT-NAME", current, userList.toString());

Regards

Anantha Gowraram

[kristenankeny]

Thanks for the guidance!