Event Parameters

[Suresh11]

I am trying to create a notification when an incident is logged against a location.

If the location doesn't have a contact then check the parent for the location and keep going up the ladder until a contact is found. Below is the business rule I created to trigger the event:

(function executeRule(current, previous /*null when async*/ ) {

// Add your code here
var location = getLocationContact(current.location.sys_id.toString());
if (!location.contact.nil()) {
gs.eventQueue('inc.logged_location', current, location.contact.email, location.contact.name);
} else {
return;
}

function getLocationContact(rec) {

var loc = new GlideRecord('cmn_location');
loc.get(rec);

// Check if location has a contact
if (!loc.contact.nil()) {

var str = "location.";
return loc; //return location

} else {
//Check if location has a parent

if (!loc.parent.nil()) {

getLocationContact(loc.parent.sys_id.toString()); //Call the function again using parent record
} else {

return loc; //return location
}
}
}

})(current, previous);

gs.eventQueue('inc.logged_location', current, location.contact.email, location.contact.name); - I am getting an undefined return from the function. 

Not sure if the above is the best solution. Thanks in advance

Scenario:

Incident 1 is created against Location A

Location A and B doesn't have contact populated. Location C has contact populated.

Location A is child of Location B. Location B is a child of Location C.

In the above case, I want the notification to be sent to Contact of Location C.

[Sonam Tiwari · Accepted solution]

Hi @Suresh11 ,

Can you please try this.

    var location = getLocationContact('25ab9c4d0a0a0bb300f7dabdc0ca7c1c');

    if (!location.contact.nil()) {

        //gs.info(location.contact)
         gs.eventQueue('inc.logged_location', current, location.contact.email, location.contact.name);
    }

    function getLocationContact(rec) {
        var loc = new GlideRecord('cmn_location');
        loc.get(rec);
        gs.info(loc.name)

        // if the location has a contact
        if (!loc.contact.nil()) {
            return loc; // return location
        } else {
            //  if location has a parent
            if (!loc.parent.nil()) {
                //recall with parent
                return getLocationContact(loc.parent.sys_id.toString());
            } else {
                return loc; // return location
            }
        }
    }

I have tested this in background, its working fine. Modify per your use case

[Suresh11]

Thanks for looking into this Sonam. It is working fine now. I missed the return before the recursive function call, didn't think it is needed.