Event queue is stuck

sam_b · ‎08-29-2017

Hi! ServiceNow Jedi's,

Facing an issue with the Developer instance - The Events queue is stuck and none of the events are getting processed. I have reached out to ServiceNow support and they can't help because they can't access DEV instances.

Also, tried to reprocess the earliest stuck event etc. and cleared the events once as well. Out of options at the moment.

Looking for urgent help to resolve this.

Warm Regards,

Sam Bhogal

vab_13 · ‎08-29-2017

Your instance was missing scheduled jobs that actually process events.

There was not a single event processed in your instance in last 7 days.

I have restored these scheduled jobs and events are cleaning now.

Have a look:

ServiceNow

Mark your feedback( Like or Helpful or Correct) as per the impact of my response. Cheers!

Vab

View solution in original post

vab_13 · ‎08-29-2017

Can you share your dev instance name pls?

I can connect and have a quick look.

Mark your feedback( Like or Helpful or Correct) as per the impact of my response. Cheers!

Vab

sam_b · ‎08-29-2017

Hi! Vab - Thank you for the prompt response. Its ServiceNow . Would you like me to provision you an account or you would be able to sort yourself?

sam_b · ‎08-29-2017

vab.13 I see you are already in.. Good on your mate..!!

shanjith · ‎08-29-2017

HI Sam,

Are you receiving the events from third party tool?