Event queue is stuck

[sam_b]

Hi! ServiceNow Jedi's,

Facing an issue with the Developer instance - The Events queue is stuck and none of the events are getting processed. I have reached out to ServiceNow support and they can't help because they can't access DEV instances.

Also, tried to reprocess the earliest stuck event etc. and cleared the events once as well. Out of options at the moment.

Looking for urgent help to resolve this.

Warm Regards,

Sam Bhogal

[vab_13 · Accepted solution]

Your instance was missing scheduled jobs that actually process events.

There was not a single event processed in your instance in last 7 days.

I have restored these scheduled jobs and events are cleaning now.

Have a look:

ServiceNow

Mark your feedback( Like or Helpful or Correct) as per the impact of my response. Cheers!

Vab

[vab_13]

I am now logged off from your instance.

Mark your feedback( Like or Helpful or Correct) as per the impact of my response. Cheers!

Vab

[sam_b]

Thanks Vab much appreciated!!

[vab_13]

nw

[jyotsnasolanki]

Hi Vab, Can you have a look at my dev instance as well? I am seeing the same issue atm.

its dev18130

Thanks.