Event stuck in Ready state and Event processor scheduled Item stuck in ready state with passed next action time

[Estelle1]

Hi,

encountered a problem after the system was upgraded. The system was cloned back yesterday. There are some events that I developed to trigger after a period of time, and when doing the testing, I tried to trigger one of them after 20 seconds. It was working yesterday. However, it is stuck at the ready stage even though it passed the process on time when doing testing today.

After the investigation, I suspect that it is related to the event processor's scheduled job. And I found this scheduled item stuck at the ready state in red colour.

After I changed the "Next action" time to a future time, the event processed successfully, but when I created the same event, it still stuck and so did this scheduled item.

Any ideas that how to fix this? Thank you very much for your help.

[Estelle1 · Accepted solution]

I have figured this out, need to change the scheduled item "event process 0" 's next action to a near-future time. And this will be fixed. The scheduled item can be found at System Scheduler >Scheduled Jobs > Scheduled Jobs.

The event processor in the screenshot called "VA Event Processor 0" is not the right one to change.

Hope this can help anyone that has the same issue. 

[Community Alums]

Thank you very much! I think Servicenow should add this to their KB.

Key words after cloning, event, email, ready, stuck

[Community Alums]

I am facing the same issue after my Dev instance is cloned back from Prod (San diego). There is no child "events process 0" exists, only the Parent one with its "Next action" is in the past. It causes all events are stuck in Ready state.

Fixed by changing to near-future time, its children will be created.

I also think this should be included in KB. Any reason why it happened?