Event triggering BR which sends notification

[martinkruml]

Hello,

I kinda stumbled into dead end and since I don't know much Event Management, I figured I'll ask here.

I have a requirement, that I need to separate one notification into two (due to survey beign added for just "Caller"), but our BR is setup for 3 groups - caller, opened by and watch list people. Therefore, I thought, that separation of the script in BR, creating a new notification and event would be enough, but it seems, that it is not that easy and old event is still sending an email to Caller, which is not wanted (even tho I modified the script correctly). My thinking here is, that it is somewhere setup in Event firing, but I have no clue.

Any tips on how could I fix this or even, if any1 has an idea, how to make this notification as "one" or "easier" to do?

E.g.: Ticket is put to closed complete > this will trigger event > triggers BR > triggers email notification.

Thanks!

[Ravi Chandra_K]

Hello @martinkrumli

Go to the email from, email log, from there you can find the event from where it is triggering 

Go to Business Rules Table, and Search for Script contains that event 

In this way, you can pinpoint from where the old event is firing from.

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

[martinkruml]

Yes, I did that. I created new name and renamed it properly, but it still sending duplicates notification (1 with survey and 1 without it - unwanted).

[Ravi Chandra_K]

In the notification, please check if "send to event creator" is checked.

That might be creating duplicate email?

Kind Regards,

Ravi Chandra 

[martinkruml]

Only "Event parm 2 contains recipient" is checked.