Exact match is not working for the incident using the different workspace,

AbdulNabiS · ‎07-31-2025

whenever searching the incident using the global search, we are getting details and when I click on that incident is opening ausual, But when i change to different workspace ex: se it workspace, it is giving results when i click on that nothing is happening.

Dr Atul G- LNG · ‎07-31-2025

Hi @AbdulNabiS

is it custom WS?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

AbdulNabiS · ‎07-31-2025

yes it is a custom workspace

Dr Atul G- LNG · ‎07-31-2025

Hi @AbdulNabiS

I'm not 100% sure—it might require some configuration with Search and Workspace. Please check the Global Search configuration that was done for the SOW OOTB setup

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************