Excel shows empty for ITIL users after exporting incidents

[BijoyDeb]

Hello ,

We are facing an issue from few days, where ITIL users download list of exported incidents from list and that excel shows empty.

The same list me as an admin, if I download I can see all data in excel.

This is happening for incidents only, they are able to export other tickets as excel

I checked few articles on same issue, where some says issue is with User's user ID more than 40 characters.

This is not in our case, as user ids are less than 40 only.

Has anyone faced same issue before? Please let me know how to resolve this

Thanks

[Ankur Bawiskar]

@BijoyDeb 

entire excel is empty or some incidents are there?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[BijoyDeb]

@Ankur Bawiskar 
Entire excel showing empty when ITIL users download it

[Ankur Bawiskar]

@BijoyDeb 

what about other format? csv?

happening for all itil users?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[BijoyDeb]

@Ankur Bawiskar 
if exported as CSV still shows empty and yes its happening for all ITIL users/ non-admin users

[Ankur Bawiskar]

@BijoyDeb 

is this for table list or report on incident table?

they are able to see records on list but when exported it shows empty