Excessive HTML Spacing when using the Email Client ( )

brnunn · ‎01-02-2014

Hi all,

I really am perplexed by this issue - maybe it's an HTML nuance I'm not familiar with.

When using (and only when using) the email client (notifications do not do this) within a SNow case, every time that SNow interprets a new line () it creates a ridiculous amount of white space between the paragraphs. I just want our users to be able to push enter and it creates a line break when sending an email from within the case. The HTML format has "paragraph" set as the default and every new line entered creates 2-3 lines of white space in the final result.

We are trying to plug in templates for copy/paste within SNow email client but it interprets the HTML in wonky ways. I can deal with doing some text editing before hand but...

for example: creating a bullet list puts it in a paragraph block, creates a paragraph line between each bullet item AND inserts this special character above the list & nbsp;. A three item bullet point list is now taking up HALF the page in the final email.

Why does it generate & nbsp; between special format sections? How do I stop this??

Any help would be so appreciated. (Added spaces in html chars so it would be visible)

Thanks in advance!!!!!!!!!

brnunn · ‎03-18-2014

Guys I opened a HI ticket and was provided a solution that I could tailor to work.

It's still a broken process but you can fix it by grabbing and deleting the extra carriage return tags with the following business rule. I haven't thoroughly tested it but in my first few trials it seems to work just fiiine. Was simpler than it seemed.

Business Rule: Fix Client Spacing

Table: sys_email

When: before
Update: true
Active:true

Script:
current.body = current.body.replace(/<br\/>/g,'');

View solution in original post

olga_antonova · ‎04-26-2018

Also faced this issue, for me moving tag to the email script helped (Kingston version)

Excessive HTML Spacing when using the Email Client (<p> </p>)