Wait for task status change

[Dawid2]

Hello,

We're utilizing workflows and I'm looking for solution for the following scenario:

Once catalog task is created, workflow should wait, let's say, 5 hours and check if the state of the task has been updated. If not, request should be cancelled, if status has been changed - it should progress to the next activity. Is there a way to have it completed?

[Dr Atul G- LNG]

HI @Dawid2 

Is it possible for you to use Flow Designer instead of Workflow? In Flow Designer, we can easily use 'Wait for Condition,' and based on time, we can take further actions. In Workflow, it might require some code or scripting. So, I recommend trying Flow Designer, as it's low-code.

[Dawid2]

Hello,

Unfortunately, because of some business policy of our client, we're forced to use Workflows.

[Dr Atul G- LNG]

Hi @Dawid2 

You can use wait for on workflow as well and based in time, you can cancel the task and update the stage/state of RITM.

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/administer/workflow-activitie...

[Chaitanya ILCR]

Hi @Dawid2 ,

yeah lunch a parallel timer activity which waits for specified time

the state of in the if statement which is connected to the timer check if the sctask is still initial state 
default value is open so I'm checking against open

if it is still open the if returns yes and cancel the request

if the task is in different state if condition returns no and waits for sctask's closure

to check the state of the sctask

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya