Excluding Field from AI Search in Employee Center Pro Portal

[KavyashreeR]

I’ve configured the Employee Center Pro portal with AI Search.
However, I want to prevent the search from indexing the instruction field in knowledge articles.
I’ve tried using both the No Text Index and Not Searchable options, but neither worked.
Is there a way to achieve this?

[SANDEEP DUTTA]

Hi @KavyashreeR ,

1. Navigate to All > System Definition > Dictionary.
2. Open the dictionary record for the table field.

   The dictionary record for a table field is the record with Table matching the table's name and Column name matching the field's name, as shown in the following example image.

   
3. In the Attributes related list, select New.
4. On the Dictionary Attribute form, fill in the fields.

   Field	Value
   Attribute	No text index
   Value	true

5. Select Submit.
6. Select Update.

[KavyashreeR]

Thank you @SANDEEP DUTTA 
Yes, I tried.. but I could still see the search is happening on the instruction field.

[Isaac Vicentini]

Hi @KavyashreeR,

Access the Knowledge Indexed Source that is linked to your Search Profile. If you don't know where this record is, navigate to:

Portals -> Your Portal -> Search Application (Reference) -> Search Profile (Reference) -> Search Source (Related List) -> Knowledge Record -> Indexed Source (Reference) -> Field Settings & Mapping (Related List) -> New.

Create a new record with the Attribute 'not_searchable', Value 'true'.

Documentation: https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/ai-search/co...

[Isaac Vicentini]

Hi @KavyashreeR,

If my answer clarified your doubts, please mark it as the solution to help others as well.