Execution Plan tasks' condition is not working

[atv1]

We are trying to create an  execution plan task based on value of field in Request Item but it seems that the condition in Execution plan is not working. 

For checking, I created an Execution plan Task where the condition is Active= false. An SCTASK should not be created since the default value of Active for newly created RITM is True.

I purposely set this condition to check if it is working. 

Upon submission of a request, an SC task is created. 

[msd93]

Hi @atv1 

Can you clearly explain the requirement, like condition of when should execution plan task be created and what should be the status of RITM and catalog task

[atv1]

In our Catalog item there will be multiple checkboxes, each checkbox corresponds a request. 

Example:
checkbox 1 = VPN request

checkbox 2 = Account creation

If a requestor selected one of the checkbox, an execution plan should assign it to its respective group. 

In the current execution plan, even if 1 checkbox was selected, multiple SC task were created. 

[msd93]

Hi @atv1 

Sorry for delay in response, with above details i understand the requirement is to create an order guide where if you select checkbox 1 then VPN request catalog item request should be created and if you select checkbox 2 then Account creation  catalog item request should be created. Along with Request (RITM), an "execution plan"  will be created and assigned to its respective group, along with catalog items.

Assuming " execution plan" is a custom table here and may be you created a workflow to generate execution plan and tasks.

Now I would need 2 things to help you:

1) Confirm if my understanding is correct or not, if not please state requirement and configurations done.

2) What is the exact issue you are facing.