Expecting Solution for given Display Business Rule Use case

Virat05
Tera Contributor

‎02-19-2024 05:17 AM

Hello ,

 

Here is use case : In incident table whenever you change the caller , that changed caller groups have to

                              Display is description field

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-19-2024 10:38 AM

Hi @Virat05 

 

May i know why you need, to capture caller changes in the description, it is captured in Work notes OOTB if audited. 

 

https://www.servicenow.com/community/guided-learning-itsm/update-description-with-caller-name/td-p/2...

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Virat05
Tera Contributor
In response to Dr Atul G- LNG

‎02-21-2024 09:34 PM

Hi,

Thanks for reply

This is a type of  Display business rule use case i got.

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