Update description with caller name

[Ajitsure]

Requirement : Description needs to be updated as caller name after update using business rule.

I have tried below code but its not working.

var gr = new GlideRecord('incident');
gr.addQuery('caller_id.name',current.caller_id.name);
gr.addQuery('description',current.description);
gr.query();
while (gr.next())
{
return current.description=current.caller_id.name;
}

[Gunjan Kiratkar]

Hi @Ajitsure ,

On which table your are trying this ? if on incident then you can write down one line of code as

// Update the description field with the caller's name
current.description = current.caller_id.name;

Create before update BR on incident table with condition as caller changes. 

[Ajitsure]

Hi Kiratkar,

Why cant we use after update BR?

[Gunjan Kiratkar]

Hi @Ajitsure ,

If you use after BR then you will have to use current.update() in script and that is not good practice at all.

So better to go with before update BR which can update the record before record gets updated into the database.

[Ajitsure]

Hi Kiratkar,

Can you please share me a piece of code using after BR