Export ATF & test logs for support troubleshooting

Suryanto1 · ‎04-28-2025

How do I export the ATF test & the results for support to troubleshoot.

It is very tedious and time consuming to capture screenshots on the steps configuration.

There is also chances that steps may easily more than 100. It just dont make sense.

Suryanto1 · ‎05-06-2025

The best way to send information for support troubleshooting of ATF

0. Navigate to Filter Navigator > Search " Local Update Set"
1. Create an update set and make it current.
2. Open the ATF test which needs to be captured and click on 'Copy Test' ('Copy test suite' for a suite).
3. Once the process is finished, a copy of the ATF test (or suite) and all its test steps will be captured in the update set.
4. Navigate back to the "Local Update Set" > Set the State to "Complete"
5. On the Related Link : Select Export to XML and it will download the XML for you.

6, Run the test to reproduce your issue.

7. You may then want to send the test results or the logs over.

Hope that helps for people who face difficult in troubleshooting ATF

View solution in original post

Ankur Bawiskar · ‎04-28-2025

@Suryanto1

Not a good practice to export

Why you require that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dr Atul G- LNG · ‎04-28-2025

Hi @Suryanto1

If a test case fails, you can view the log in the test step along with the required screenshot if it's attached. So, what is the purpose of downloading or exporting the logs?

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Suryanto1 · ‎04-28-2025

For SNOW support troubleshooting

Dr Atul G- LNG · ‎04-28-2025

SNOW 🤔, its SN or ServiceNow , not SNOW @Suryanto1 what type of trouble shooting you are looking for.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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