Export/Import Tables

[aubreysallee]

I'm trying to export the incident table, with all of the current configuration, from one of my instances to another without any record data. I basically just need the form as it is in the one instance to put into another to try to make some configuration changes to it.

[rathikaramamurt]

Hi,

Below links may be helpful:

Update Sets Best Practices - ServiceNow Wiki

Getting Started with Update Sets - ServiceNow Wiki

Exporting and Importing XML Files - ServiceNow Wiki

[shloke04]

Hi,

In order to do this you need to capture all of your Incident Module changes into an Update Set which can be later exported into an XML file and moved to you target instance by navigating to "Retrieved Update Set" module under System Update Sets Menu or by using "Update Sources" under the same Menu as shown below:

Below Links may be useful on the same:

http://wiki.servicenow.com/index.php?title=Using_Update_Sets#gsc.tab=0

http://wiki.servicenow.com/index.php?title=Getting_Started_with_Update_Sets#gsc.tab=0

http://wiki.servicenow.com/index.php?title=Transferring_Update_Sets#gsc.tab=0

http://wiki.servicenow.com/index.php?title=System_Update_Sets#gsc.tab=0

Manually Add a Record to an Update Set - ServiceNow Guru

Hope this helps. Mark the answer as correct/helpful based on impact.

Regards,

Shloke

[Dave Smith1]

There are two options here:

1. capture any changes to the Incident table/form/list in the form of an update set. If you've made changes without opening an update set to record them, you're out of luck. Capturing changes in update sets is best practise and strongly recommended on many of our courses.
2. if changes have been made without update sets, consider cloning your production instance to a developer one. That way any changes will be replicated, then you can open an update set to migrate changes back again.

[aubreysallee]

Thank you, that answered it. These were things that were made before I wanted to do this, and I am not allowed to clone my instance so I am out of luck.