Export PowerPoint

[Magali Landini]

Hello!!

We are creating a PowerPoint template for the project status report. We have managed to create and configure it as our user requested it.

The only thing we have a problem...
Our language is Spanish and when downloading the template it does not show the accents but shows special characters.

Has anyone run into this problem or knows how to fix it?

I await your help.

Thank you

[Nootan Bhat]

Hi @Magali Landini ,

ServiceNow is converting the HTML data to string and updating the placeholders as per my understanding. So some of the special characters are not parsed correctly when converting to string. Same with respect to dollar $ symbol as well.

May be a Hi case to servicenow to understand this might help.

Thanks

Nootan

[Magali Landini · Accepted solution]

Hello! To close the problem, we request the help of support. It turned out that we had the glide.html.sanitize_all_fields property set to false when it should be true.
This property had been altered a few years ago in our instance, so we set it back to true and it solved the problem.