Export to PDF is not working

Darshana2 · ‎10-16-2024

Hi , For custom table Export >> PDF (Landscape) or PDF(Portrait) is not working for users , When click on Export >> PDF (Landscape) then getting blank page and no file is downloaded.

Aniket1498 · ‎10-17-2024

Hi @Darshana2 ,

Please follow the below steps:

1. Check if with admin account the PDF download is possible.

2. Navigate to System Security -> Debug Security Rules and check if there is any access rules blocking the PDF download.

3. Check user roles related to ACLs.
4. Modify the ACLs identified or add the roles to the user.

Please mark as 'Helpful' and 'Accept Solution' if it really solves your issue.

Thanks!

View solution in original post

Dr Atul G- LNG · ‎10-16-2024

Hi @Darshana2

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0856086#:~:text=This%20is%20r....

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Darshana2 · ‎10-16-2024

for few requests it working & for few it is not working export of PDF

Aniket1498 · ‎10-17-2024

Hi @Darshana2 ,

Please follow the below steps:

1. Check if with admin account the PDF download is possible.

2. Navigate to System Security -> Debug Security Rules and check if there is any access rules blocking the PDF download.

3. Check user roles related to ACLs.
4. Modify the ACLs identified or add the roles to the user.

Please mark as 'Helpful' and 'Accept Solution' if it really solves your issue.

Thanks!

Darshana2 · ‎10-17-2024

Thanks for the help. It worked!

A read ACL for 'task.approval_set' was only for 'itil' role and the user didn't have the 'itil' role.