External User Not Authorized-- getting error for creating on call schedule

Kat123 · ‎09-05-2024

Dr Atul G- LNG · ‎09-05-2024

Please provide some screen shot or steps to reproduce this issue.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Kat123 · ‎09-05-2024

While creating on-call schedule, when im selecting group in that time im getting error --- External User Not Authorized

here im able to create group but when i impersonate my user, he is not able to create any schedule for on-call

Dr Atul G- LNG · ‎09-06-2024

Hi @Kat123

I tried with admin rights and did not face any issue, try to repair the plugin once and also give rota_admin role to user and test.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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