External User Not Authorized-- getting error for creating on call schedule

Kat123
Tera Contributor
 
3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Please provide some screen shot or steps to reproduce this issue.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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PalsS_0-1725596659992.png

While creating on-call schedule, when im selecting group in that time im getting error --- External User Not Authorized

here im able to create group but when i impersonate my user, he is not able to create any schedule for on-call

Hi @Kat123 

 

I tried with admin rights and did not face any issue, try to repair the plugin once and also give rota_admin role to user and test.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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