External users are not able to view portal categories

[Rachna S]

Hi All,

Our external users are unable to view categories on the sc_category page to log requests. They have access to the pages etc. but they still can't see the categories for some reason. Is there an ACL we must update because we thought it is just the 'Can view' criteria that needs to be updated to allow them to see.

[dmathur09]

Hi Rachna,

By design external users are not allowed to view any company data for security reasons since they are external to the organization.

Kindly refer the below link for details

https://community.servicenow.com/community?id=community_question&sys_id=2eb6fa2edb4e4dd0019ac223059619b1

Regards,

Deepankar Mathur

[Vishnu Prasad K]

Hi Rachana,

Check for any user criteria added in the Available for related list in the Category form