External users cannot view records of custom table that extends Case table, even after adding ACL.
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10-21-2022 01:23 AM
I created a custom table that extends Case [customerservice_case] table, and created a read ACL to allow external users to view it.
However, the external users still cannot view the records on the data table widget in CSM Portal.
Is there any OOTB ACL to restrict access to the custom tables extending Case table? If so, please let me know what it is and how to make the custom table accessible.
Best Regards,
Aki
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10-22-2022 03:20 AM
You need to create an ACL for table access and read only. These are just for viewing purposes only. If you've provided an ACL just for read purposes it won't be enough.
Don't hesitate to click the Thumbs up button if this helps.
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07-06-2023 05:39 AM
Facing the same issue. Have you found the solution.
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05-22-2024 02:54 PM
Also facing the same issue if someone has a solution
