External Users(snc_external) can not view CSM Portal SSO SAML Integration

displayWhatever
Tera Contributor

CSM Portal is configured to allow users with snc_external role to view the portal. But whenever external users login to CSM portal, they can only see a blank page with text saying "security contraints prevent access to requested page". 

 

I found a workaround to allow users to view the portal by setting the $sp to active but $sp portal has to be set to active everytime after user login.

 

I looking for an alternate solution for this issue.

 

 

1 ACCEPTED SOLUTION

Sagar Pagar
Tera Patron

Hi @displayWhatever,

 

Take a look at this support kb. It will help you to provide the required access.

  Provide external users access to cases in CSM portal 

 

Thanks,

Sagar Pagar

The world works with ServiceNow

View solution in original post

1 REPLY 1

Sagar Pagar
Tera Patron

Hi @displayWhatever,

 

Take a look at this support kb. It will help you to provide the required access.

  Provide external users access to cases in CSM portal 

 

Thanks,

Sagar Pagar

The world works with ServiceNow