While adding variables to a variable set, I noticed that the target table was not listed under Type Specifications. In looking into this further, the table, badgEcc, does show up under "Tables" but not "Tables & Columns". The User role on the table...
Hi, i'm a new developer and need to set a variable called u_date_completed to the current time when the state is equal to completed. I tried creating an onChange client script for the state field when it changes to complete to set the date value of u...
I have a simple script I use in a scheduled job for getting the number of days something is in a certain state on our Change Request form: var ga = new GlideRecord('metric_instance');ga.addEncodedQuery("definition=601d0029dbdd1340d8ae30ca7c961929^val...
We have some users who interact with SerivceNow via a separate web portal. Management from the other portal has requested that the notifications for companies that use the other web portal use a URL for that portal. So we have a check box on the c...
HI, Looking for some assistance please: On my incident form I have a custom field called Component Ci(s) (type List - referencing cmdb_rel_ci) basically this field is present so any Configuration item that has a relationship with the Technical Syst...
For some reason SN stopped supporting the getMessage function on the mobile or SP interface... So what's the equivalent to do this? They must have some function to do some translations on SP in client scripts, right?Client script on record producer:M...
I have an onSubmit script that is running a GlideAjax to enforce attachments for a record producer in Service Portal. I'm getting a warning in the console for the getMessage that synchronous use not supported in Mobile or Service Portal unless messag...
I'm having a problem with mail script and email client templates.For example if I have a mail_script that just looks like this:(function runMailScript(current, template, email, email_action, event) {template.print("my testing"); // ...
While working in our domain separated instance, I've found that one of the more frustrating features is that you can't create domain specific reference qualifiers. For example, in the Configruation items reference field, Domain A would like to filt...
I'm creating an application with mobile modules. Whenever I try to select the logged in user from the mobile module filter, it won't inject it any value. I've tried using both the dynamic filter and javascript:gs.getUserID(). Has anyone else expe...
Hi all, anyone seen this behavior? I've got a record producer that has lots of ui logic built in to show fields and make them mandatory. In service portal, this item is showing the alert that mandatory fields are not filled in...even when all visi...
Hello community! I came across an article on Hi about how to do a basic conversion of an Incident record to a Request record:https://hi.service-now.com/kb_view.do?sysparm_article=KB0694006 The article seems pretty straightforward. However, we have an...
I am trying to figure out how to create the business rule on the incident table that will change an incident from a custom inactive state (SLA value = 52) to resolved. This is to be able to attach an SLA record to an incident that goes from New to r...
Our team built a table widget for Service Portal and defined our own CSS instead of using bootstrap classes. Our widget looks great with the ootb HRJ theme: Our CSS is pretty normal, but we chose to not use bootstrap classes for a bit more flexibil...
Our client wants to be able to add external Distribution Lists (DL) to the WatchList of an Incident. For another project, I've created a custom table and with the use of LDAP Imports, I'm importing all the Global Security Groups and Distribution Lis...