Se we got New Call and our Service Catalog launched (YAY!) But now that I have turned our Inbound Email actions back on The mail that has been in the mailbox is not populating into the New Call the way any new emails that have been received since tur...
Hello,We have changed the default ServiceNow logo to our company logo via System Properties > My Company.When the new logo is displayed in the banner, it looks very small. It seems to be automatically resized to similar dimensions as the original Ser...
I am creating a metric called Assigned Ticket Duration. The goal is to measure the time it took from the creation of the ticket to the first time it was assigned to a resource, not an assignment group. I did some digging and found this script fro...
Hello guys, I already have a field in a form that is Image type, now I would like that the attachments (it would only be images attached to this records) be copied to my image field(It would only be one attachment per record so it should be one attac...
I have a business rule name : Validate Table name and Element name set as inactive why is it exactly used for?? Thanks in advance
Hi, The state field in the scheduled jobs shows Ready even after clicking on execute now. for few it is showing Ready in "Red" colour See attached. Could you please let me know if i am missing anything Why it is showing ready in red color. How do i f...
Hi everyone,It seems that the configuration step "Set field values" do not work at all with fields typed as journal. (tested on our customer code version + an out of the box code version => same results)For a new incident for there is no issue, but f...
looking to move to ServiceNow - Im trying to determine if I really need a domain separated instance. We are a managed Service provider that provides service desk services to several clients. Some of the clients have their own technicians, so we do ne...
Is there any way to add custom fields to Servicenow incidents? We need to add following type of fields - Date and timeSimple drop downsDrop downs (multi-select)Free text areaSet of custom record type Further, we need to develop an integration between...
Currently anyone can create a standard change from available templates. I want it to restricted to only allow members of the template owner group to create changes from templates. Members of template owner group can create standard changes from templ...
I am brand new to SN as is my company and I can't figure out why I am seeing different menu options between environments. In my Prod environment I have a lot more options on a list view then in my test environment. In the test environment I see all t...
The Content Management plugin allows adding meta tags to cms sites and pages. How can I do this for Service Portal pages? I would like to use this to allow search engine crawlers to know more about what the page is for. It would also make it possible...
I would like to create rest api which provides all the task associated with any RITM. I want to pass the RITM number like (RITM1231) in query parameter as end user don't have the sys_id of RITM. How can I achieve it. Please find attached the screen s...
Hi Our instance is configured for LDAP integration - users authenticate via the internal AD server and user records are created / updated from the each AD user object. I've got a situation where a user's surname has changed in AD, and because the imp...
Hi, I am creating a filter on Change Requests table with certain conditions and I am having issues when I insert a Related List Condition. I need this Condition to take the OR effect, like other ones (non Related List).Condition is to show tickets wh...
