Facing an issue with JAMF Graph Connector - This is OOB Plugin

[Community Alums]

Hi Everyone, 

We have installed OOB Service Graph Connector for Jamf [2.12.2] plugin to pull computers data from Jamf into ServiceNow instance. After completing the setup, the job will load data into the import set. after some time, the connector will throw an error, causing the remaining import sets in the queue to stop processing and show as cancelled.
Error executing script: org.mozilla.javascript.JavaScriptException: Unable to connect to the JAMF API call. Please check your credential setup. Check the system log for further information. (sys_script_include.3fa7da3673b210104ae4b41afaf6a727.script, line 93).

above issue is happening occasionally.

When the job is completed without any error we observed other issues also..

All of the data imported into the import set is not transmitted to the target database; only a few entries will be updated in the target table, not all of them.
In ServiceNow, if the field already has a value, JAMF does not override it; if the value is empty then only JAMF updates the new value.[We observed the MAC address and assigned to fields. Because we are experiencing connectivity issues and data is not being sent entirely to the target table from the import set, we are unable to do thorough validation on this issue.

Kindly help on the above issues.

Thanks in advance,

Chaithanya

[Community Alums]

Hi @Community Alums ,

Please do not use 2 different account to ask same question !!

i have answered  in https://www.servicenow.com/community/cmdb-forum/issue-with-servicenow-and-servicenow-ootb-plugin-service-graph/td-p/2991932

post of yours.

[Community Alums]

Hi @Community Alums 

Thanks for the reply, the duplicate post has been created by mistakenly.
After done with the guided setup, I have checked the connection and credentials by test loading the 20 records  it is showing successful, and also when the job runs I'm not seeing an error regularly ,only some times I have been seeing the error.

Thanks,
Chaithanya

[Community Alums]

Hi @Community Alums ,

If it's happening sometimes, it's the cache you need to clear by doing cache.do

[Community Alums]

Hi @Community Alums 

Let me try the above solution. Could you please check on the other issues which I had mentioned when the job completed successfully without any error.

Thanks,
Chaithanya