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04-08-2025 11:14 PM
Hi All,
When I am opening a form, I am getting the double view issue. Attached the image for same
How to fix this issue?
Solved! Go to Solution.
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04-08-2025 11:24 PM
seems the form section got duplicated.
Did you check in the Configure -> Form layout
check this KB
also check this link
Form designer is duplicating sections
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-08-2025 11:30 PM
Yeah @SanikaK It can be a form layout issue. Check by "Configure-> form layout"
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY
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04-08-2025 11:41 PM
Hello @SanikaK ,
Please navigate to Sytem UI > Forms to get to the sys_ui_form table. Find the record where "Table = sn_cim_register" and View is the view where the issue is happening.
Now check the "Form Sections" list of that form. Looking at your screen shot there might be an additional "Improvement initiative" section here, which is the duplicate. Remove it or anything else that is duplicated here.
Regards,
Robert
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04-08-2025 11:21 PM
Hi @SanikaK
Look like a cache issue, try to use cache.do
also check the view rules if still issue, log a now support case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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04-08-2025 11:24 PM
seems the form section got duplicated.
Did you check in the Configure -> Form layout
check this KB
also check this link
Form designer is duplicating sections
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-08-2025 11:30 PM
Yeah @SanikaK It can be a form layout issue. Check by "Configure-> form layout"
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY
- Mark as New
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04-08-2025 11:41 PM
Hello @SanikaK ,
Please navigate to Sytem UI > Forms to get to the sys_ui_form table. Find the record where "Table = sn_cim_register" and View is the view where the issue is happening.
Now check the "Form Sections" list of that form. Looking at your screen shot there might be an additional "Improvement initiative" section here, which is the duplicate. Remove it or anything else that is duplicated here.
Regards,
Robert