Facing use with workflow

[Puneet Hegde1]

Dear All,

Has anyone faced an issue with attaching a workflow to a request item in ServiceNow? In my case, I am managing a ServiceNow instance where only one specific workflow works correctly. For all other catalog items with different workflows, I receive the error "There are no workflow contexts for this document." I have replicated each step in my personal PDI, and it works as expected there.

Here are the steps I have taken:

1. Verified that the workflow is attached to the catalog item correctly.
2. Checked the workflow properties to ensure everything is fine and attached it to the catalog item for reference.
3. Copied the working workflow and modified it, but the issue persists.
4. Created a new catalog item and a new workflow, but the same issue persists.
5. Reviewed the clone history and platform upgrade history but found nothing significant.

Has anyone encountered a similar issue before?

The workflow in question is not complicated and only involves a set value field: begin -> set value -> end. There are a total of 20+ workflows, and only one is working.

Thank you,

Puneet

 

[SN_Learn]

Hi @Puneet Hegde1 ,

Please check the below references with similar issue:

KB "There are no workflow contexts for this document" 

There are no workflow contexts for this document 

ERROR "There are no workflow contexts for this document" 

[Puneet Hegde1]

Hi Sn learn,
I have checked out above link earlier it din't resolve my issue.

thank you,
Puneet

[Puneet Hegde1 · Accepted solution]

Hello All,
I have found the answer for the issue it was not big deal as start workflow Br has been disabled after activating it everything worked as expected.

Thank you,
Puneet

[Sumanth16]

Hi @Puneet Hegde1 , 

Please refer below threads:

https://www.servicenow.com/community/now-platform-forum/there-are-no-workflow-contexts-for-this-docu...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790918

https://www.servicenow.com/community/itsm-forum/missing-workflo-context-there-are-no-workflow-contex...

Mark the comment as a correct answer and also helpful once worked.

Thanks & Regards,
Sumanth Meda