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Featured AI Control Tower: What's new in the June 2026 release

  What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...

  • Article

Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

  • blog

How to Create a Data Broker Server Script to Retrieve a Specific Property Value

In this article, we’ll demonstrate how to create a Data Broker Server Script that retrieves the value of a specific system property by its name. This is particularly useful when building Workspace experiences that require dynamic property values thro...

  • Article
  • accessibility
  • UI Builder : Next Experience
  • Workspace : Next Experience

Resolved! Knowledge article optimization not working as expected

Hi experts, For knowledge article optimization, we see that the results are showing old dates. we have ran the 2 jobs called article optimization-now assist and scripted but still no results are coming. Can anyone please help where we are missing. Th...

  • Question

Resolved! Disable ZZ_YY prefix from attachment when added through record producer

Hi, I have a 'attachment' type variable in my record producer which i have made mandatory. When the user uploads any attachment, i want the attachment to get saved in the record created. But instead, it is hiding it. I can see the entry created in sy...

  • Question

Resolved! Set Width of ref_ac_colums in reference variable

Hi All,  I have a reference variable on the core_company_table. Since we use both the company name and a (custom) company code as naming convention inside our organisation i have displayed both of them by using the following variable attributes: ref_...

  • Question
  • Service Catalog

How to disable “Use Now Assist...” icon for specific users?

Hi experts! Quick question: A few users would like to remove the “Use Now Assist to…” icon that appears in the Work notes and Additional comments fields.The icon doesn’t appear for me, but when I impersonate the affected users, I can see it consisten...

  • Question

Resolved! How to close g_modal window in which I have a record producer; I need to close this g_modal window onsubmit of Record producer.

For a Custom scoped application, inside agent workspace via a UI action, i display a g_modal.showframe function onClick(g_form) { var premiseId = g_form.getUniqueValue();var rpId = 'rpid';g_modal.showFrame({ url: 'sp?id=sc_cat_item&sys_id=' + rpId + ...

  • Question
  • Agent Workspace

AI Control Tower Welcome Guide

What is AI Control Tower? AI Control Tower (AICT) is ServiceNow's AI governance platform. It gives organizations a central hub to discover, govern, secure, observe, and measure all AI assets across the enterprise — both ServiceNow AI and third-part...

  • Article

Load data from decision table to Catalog Item form

I have created a decision table where I have a unique input condition for each row. Now I'm looking for a way to list my records from the decision table into a Catalog Item. I have created a new variable as a type = reference. The problem is that I c...

  • Question

Resolved! End Chat vs Complete button on Interaction record on SOW

Hi All, I an looking for some information/documentation to understand the difference between End Chat vs Complete button on Interaction record on SOW. As per my understanding, both actions are closing the interaction record with status as 'Close Comp...

  • Question

Changing font color in Agent Chat

Hi  I need to change the font color in Now assist Agent Chat. Because the default colors in my instance were customized and now is difficult to see the text in agent chat. I need some tips to do this configuration

  • Question

'Implement' UI Action not showing on SOW

I am having issues showing the Implement button on SOW.I can see the Workspace Form Menu, but none of the Workspace Form Buttons are showing  

  • Question
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