Some PDIs are currently unavailable, and PDI actions are paused. View the latest updates here. Read More
The content you are looking for has been archived. View related content below.
The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
Alongside the AI Control Tower, two frequently discussed concepts often cause confusion: AI Use Case and AI System. AI Use Case is defined as the need for an AI‑driven solution within an organisation. AI System is defined as a software artefact that ...
I currently have an issue when a user is in Dark Theme they are unable to see scores that would otherwise be in black. I would like to have the SCORE color default to white if user has Dark Theme enabled. I used the attached UI script on my PDI (Xan...
Hi Community,We are planning a one-time migration of Agile Stories from ServiceNow to Jira and need to migrate all related information, including attachments.The scope includes:Stories/User StoriesDescription and Acceptance CriteriaPriority, State, S...
ServiceNow Predictive Intelligence (PI) leverages supervised machine learning to automatically classify records, such as Category and Assignment Group, based on historical incident data. By analyzing textual inputs like the Short Description, PI pred...
Assistant Analytics: Introduction Table of Contents Access RequirementsUnderstanding AI AssistantsWhat AI Assistants Include Why Assistant Analytics Matters for DevelopersAccelerate Decision-MakingImprove DiscoverabilityQuantify Automation Imp...
Click on 'View recap' for a quick overview, including a recording of the session and your reference presentation. This YouTube playlist allows you to explore our previously recorded Platform Academy sessions. Enjoy! 2026 - Platform Fundamentals...
Mastering Now Assist Analytics: The Admin’s Guide to Unlocking AI Insights in ServiceNow As ServiceNow continues to expand its AI footprint, understanding how your organization uses those capabilities becomes more critical than ever. Whether you're ...
I need assistance with the Service Operations Workspace Home Overview. I want to configure the Tier 1 donut to display Requested Items (RITMs) assigned to the active user.However, when I navigate to the Landing Page → Tier 1 → Donut Configuration, I ...
OverviewServiceNow Predictive Intelligence (PI) — formerly known as Agent Intelligence — is an AI-driven, platform-native capability that leverages Machine Learning (ML) to analyze historical data, identify patterns, and deliver intelligent predictio...
< Previous Article Next Article >Caching data to improve performance Database Performance: Improving Slow OR and JOIN Queries OverviewThis guide is written by the ServiceNow Technical Support Performance team (All Articles). We are a global group of ...
Hello , working on a new instance greenfield. We have Australia release with MIM. Currently we want to hide the Playbook from the sidebar . I tried with some sys properties, just got to this but as you see the button is still shown. I have also tried...
Is there a way within a workspace to hide or edit the attachment format type message?
Your day should start with a plan, not a pile. See how agentic workflows build your work plan, breeze through surveys, and clear the busywork, so your people spend their energy where it counts. Don't miss out on this opportunity to connect with Se...
What if your AI readiness wasn’t a guess? Discover a new way to measure where you stand, uncover hidden gaps, and gain confidence before your next AI initiative. Don't miss out on this opportunity to connect with ServiceNow experts and get your qu...
Not every process follows a single path, and your playbooks shouldn't have to either. In this Platform Academy session, we'll walk through five patterns for building adaptive playbooks in Workflow Studio: conditional activities, decision branching, ...
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
| Subject | Author | Posted |
|---|---|---|
| an hour ago | ||
| Friday | ||
| Thursday | ||
| Thursday | ||
| Wednesday |