Favourite widget showing blank tiles to snc_external user .

[Prakash Pareek]

Hi ,

I had one issue in servicenow favourite page. When an admin impersonates an snc_external role user . And opens the favourites page then the tile is blank . No data in it where as in the console.data we can see the data . But the data is not displaying on the tile. 

here you can see there are two tiles but both of them have no data in it. 

The console log data  :

here we can see the data is present . 

So can anyone please help me with this .. thank you

[Ankur Bawiskar]

@Prakash Pareek 

Did you check the widget code which renders this?

[Ankur Bawiskar]

@Prakash Pareek 

Seems access issue due to snc_external role

Did you check the widget permission or ACLs?

[Ankur Bawiskar]

@Prakash Pareek 

favorites are stored in this table "sn_ex_sp_st_favorite"

Seems snc_external users don't have read access to it.