New to SNOW developer- unable to see ITIL view in my instance

PrasadS88105297
Mega Contributor

4 weeks ago

Hi 

Can some pls help I have the instance open but I do not see standard SNOW banner. ALL- Favourite History on top. How do I get it?

As when I clicked the app engine studio it is showing page with 'Hi Creator"

I wanted to practice creating user, roles .

 

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Community Alums
Not applicable

3 weeks ago

Hi @PrasadS88105297 ,

If your instance opens with “Hi Creator” and you don’t see the All | Favorites | History banner, you’ve been redirected to App Engine Studio (AES) — not the main ServiceNow platform UI.

To switch back to the full interface:
Go directly to:

https://<your-instance>.service-now.com/nav_to.do

You can also disable the redirect under System Properties → App Engine Studio Properties by turning off
“Redirect new developers to App Engine Studio.”

More details here:
🔗 New dev instance automatically opens App Engine Studio and I want to open the main interface
🔗 PDI instance redirecting to App Engine Studio

If my response helped, please mark it as the accepted solution so others can benefit as well. 

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