Feature to add preconfigured text to Incident, Case and/or Request - Additional Comment field

[Trish Mac]

Hello,

I was sure I'd read about a ServiceNow feature in recent years past where you could configure what was called "Memorized Responses" in our previous ticketing system.  I don't think this is Content Blocks, however I could be incorrect.  Is there some kind of feature where in either CSM, Incident or Request, that repeated same-text responses can be stored and used as needed?

Thanks,

Trish

[Sandeep Rajput · Accepted solution]

@Trish Mac The feature is called Response Template. You can read more about response template here https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/human-resources/con...

[Trish Mac]

@Sandeep Rajput thanks very much!  I'm working my through how to add this to an Incident form.  Thanks for getting me started!

Trish