Federated Search

Srikanth Buddep
Tera Expert

‎02-10-2017 04:50 AM

Is there a way that we can implement federated search in ServiceNow. The requirement is to link multiple ServiceNow instances together in relation to the global text search capabilities.

Regards,

Srikanth

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Erich Zirnhelt
ServiceNow Employee
ServiceNow Employee

‎02-11-2017 12:49 AM

Hi Srikanth,



there are a couple approaches you can take, as we have on HI.



  1. import the desired content into the local KB
    • this is what we do with our documentation - users never see the KB article form of the content, as we've customized the UI to lead the users clicking on the search result to the original content on the docs site
  2. blend the results from external searches with the local search results
    • this is how we accommodate the community search content when users search from the Service Portal


Other possible approaches:


  • use an outside search-federating engine, like Google Site search
    • this is what drives the search on our wiki site
    • this option only works for public content


Maybe skaufmann has other ideas...


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