Feedback Task Created

ankitjambhale
Tera Contributor

When I open the knowledge article on portal and click on the rating through star, feedback window is open. But if I click on anywhere on the form except submit the response is submitted and feedback is created on the knowledge.

 

I want to stop the feedback creation.

 

 

1 REPLY 1

swathisarang98
Giga Sage
Giga Sage

Hi @ankitjambhale ,

 

You can refer to below servicenow support article to solve this,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953728 

 

Community Link

https://www.servicenow.com/community/knowledge-managers/knowledge-feedback-task-generated-when-feedb... 

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang