Feedback Task Not Showing in Knowledge Article Related List
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04-24-2026 09:28 AM
Hi Experts,
When a published Knowledge Article receives a rating of 1 or 2, a feedback task should be created.
I have implemented a Business Rule, and the feedback task is getting created successfully.
However, the created feedback task is not appearing under the Feedback Task related list in the Knowledge Article form.
BR:
Could you please check and help resolve this issue?
Thanks.
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04-27-2026 06:38 AM
Hi @kkeerthan
Just give value 1 in system property and try with 1 star once
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti